Misty med spa & skin rx | Marietta, GA

Service policy

Cancellation Policy

We aim to bring you the highest quality staff and level of service – unfortunately, this is not cheap, and good people are hard to find. When you reserve a time with us, we not only guarantee your appointment and service length, but we are also turning away others who might want your spot. As you might expect, the closer it gets to your appointment date, the harder it is for us to fill a spot. But we understand that things come up, so please give us more than 48 hours to reschedule or cancel your appointment. Your business is important to us, and we aim to have a long-term relationship with our patients. If you cancel with less than 48 hours notice, you will be charged with a $75 cancellation fee.

***please note that Monday appointments need to be canceled on Thursday prior to your appointment time Monday and Tuesday appointments must be canceled on Friday by 4:00pm before your appointment time. WE DO NOT CHECK MESSAGES ON WEEKENDS OR AFTER HOURS.

No Show Policy

If you no show your appointment without notice, we will charge your card on file for 100% of the procedure scheduled up to $250.  

Online Booking

Online booking requires a $50 deposit. This deposit will go toward any future treatments as a credit. If you do not show up for your appointment the $50 deposit will not be refunded as a credit. 

Consultations

We provide a 45 minute consultation that includes your full skin care history and an assessment of your concerns and needs. We then customize a treatment plan for you and provide all written quotes. Consultation fees are $50 which are then credited to your account for any future service that you may choose.


Your business is very important to us. We aim to have a mutually respectful, long-term relationship with our patients. Thank you for trusting us with your skincare goals! 

Privacy Policy

Misty Med Spa & Skin Rx (“Misty Med Spa,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy
explains how we collect and use personal information when you visit our website, contact our office,
schedule an appointment, purchase products, or otherwise interact with us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Name, phone number, email address, and contact information
  • Appointment and scheduling information
  • Information submitted through website or intake forms
  • Purchase and transaction information
  • Marketing and communication preferences
  • Website and device information, such as IP address, browser, and pages visited
  • Health information necessary to provide your care

Medical information that constitutes Protected Health Information (PHI) is handled in accordance with
HIPAA and our separate Notice of Privacy Practices.

How we Use Your Information

We may use your information to:

  • Schedule and manage appointments
  • Provide and coordinate services
  • Communicate with you about appointments, treatment, and your account
  • Process payments and online purchases
  • Send marketing communications and promotions when permitted
  • Improve our website, services, and patient experience
  • Operate and protect our business
  • Comply with legal requirements

Our Technology Providers

We use trusted third-party services to help operate our practice, including:

  • Jane App for electronic medical records and practice management
  • GoHighLevel for CRM, scheduling, telephone, text messaging, email, and communications
  • Mailchimp for email marketing
  • Shopify for our online store and product purchases

We may also use third-party providers for payment processing, website hosting, analytics, technology, and
other business functions.


Where required by law, we use appropriate agreements and safeguards to protect information.

Text & Email Communications

We may contact you by phone, text, or email regarding appointments, services, orders, or other
communications related to your relationship with Misty Med Spa.


You may opt out of marketing emails or text messages at any time by following the instructions in the
message or contacting our office.


Opting out of marketing does not prevent necessary appointment, treatment, billing, or account
communications.

Cookies & Website Information

Our website may use cookies, analytics, and similar technologies to operate the website, understand website usage, and improve our services.

Protecting Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no electronic system or method of transmission can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the type of information and applicable law, you may request access to or correction of certain personal information or update your communication preferences.

Requests concerning your medical records or PHI are handled under HIPAA and our Notice of Privacy Practices.

Changes to this Policy

We may update this Privacy Policy from time to time. The current version will be posted on our website with the updated effective date.

Send us a message

Contact us today for personalized beauty consultations and appointments at Misty Med Spa & Skin Rx.

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